Unlimited Bins is not able to provide you with a refund for any reason once a bin has been dropped off at your requested location. The only time we will consider a refund is where you provide us with at least 1 business days notice that you would like to change your order or cancel it.

In order for us to provide a quality skip bin hire service our drivers runs are planned in advance. You cancelling your bin on the same day can disrupt the route for the entire day and cause other customers to receive bins late or not at all. Please make sure the bin you choose is right for you before you book your hire period.

When you hire a skip bin from Unlimited Bins you are simply leasing the bin to use for your rubbish removal needs. The bin will be picked up at the arranged date and taken away with your rubbish.

If you book your bin online, during the checkout process you will select a drop off date and a pick up date. If you book your bin over the phone you will discuss these dates with a representative of our customer service team. Our policy is to deliver and pick up the bins on the days you choose or that we both agree on.

Times for delivery and pickup are either AM or PM. If your bin is scheduled to be picked up or delivered in the AM, that will happen between 7am and 12pm. If your bin is scheduled to be picked up or delivered in the PM, that will happen between 12PM and 4PM. We are not able to guarantee a specific time for pick up or delivery outside of these brackets.

If we are not going to be able to complete pick up or delivery by the chosen times, Unlimited Bins will contact you to advise a new time that suits both parties. In this rare circumstance you will not be entitled to a refund of any sort.